In Antalya's Serik district, a Turkish guest at the Fun & Sun Family Life Belek hotel faced an air conditioning issue in his room that could not be resolved. Frustrated with the situation, the customer decided to take matters into his own hands by moving his bed and pillow from his room to the hotel's restaurant. He stated, "This is the coolest place," and proceeded to lie down on the bed he had set up on the restaurant floor.
Social media uproar
The customer's protest quickly gained attention when he recorded the event and shared it on social media, where it went viral. Hotel staff promptly arrived at the restaurant and, after a brief discussion, managed to convince the guest to end his protest.
Calling for assistance from ETS
The customer, who goes by "Cenk Bey" on Instagram and has 16,000 followers, mentioned in his post that he is an ETS customer. He tagged ETS in his post, seeking assistance in resolving the issue. This incident garnered significant attention on social media.
Hotel management's statement on recent incident
"In light of the recent news and social media posts regarding our hotel, Fun & Sun Family Life Belek, we feel it is necessary to provide accurate information to the public.
From the moment the air conditioning issue in question was brought to the attention of our hotel management, the necessary technical teams were deployed, and every effort was made to resolve the problem as quickly as possible. The issue was indeed resolved in the shortest possible time. It is a fact that air conditioning failures are common during this period due to the extreme heat in Antalya and the high usage of air conditioners, coupled with the regional infrastructure's limitations.
Contrary to the claims made in the customer's post and the news, there was absolutely no discrimination in service based on the customer's nationality. The hotel management made every effort to resolve the issue, and the customer's actions and subsequent posts were excessive, infringing on the rights of our company and the other guests' right to enjoy their vacation, which is unacceptable.
Despite all this, we express our regret for the negative experience our guest endured and wish to convey that we strive to provide the highest level of service quality to all our guests.
Respectfully announced to the public.